Refund Policy

At Codat.pro, we are dedicated to providing high quality services and accurate information. We understand that exceptional situations can arise, and we commit to handling every refund request fairly, transparently and promptly, in accordance with Romanian and European consumer protection legislation.

A full or partial refund may be granted in the following cases:

• Service Not Delivered or Technically Failed:
  If payment was processed successfully but, due to a technical error on our platform, the verification report is not generated or delivered to your account within the timeframe specified for that service.
• Incorrect or Incomplete Information in the Report:
  If the verification report contains critical, demonstrable errors (e.g. the device model is completely wrong) that render the information unusable and the error is caused by our system.
• Order Cancellation:
  If you request cancellation of the order before IMEI verification processing begins. Once the service enters the processing stage, cancellation is no longer possible.
• Double Payments or Billing Errors:
  If you are charged more than once for the same order due to a payment system error.

Refunds will not be granted in the following situations:

• IMEI Incorrectly Entered by the User:
  You are responsible for the accuracy of the IMEI code entered. Services delivered for an incorrect IMEI are not refundable.
• Change of Mind After Service Delivery:
  As this is a digital service delivered instantly, a refund is not possible if you change your mind after the report has been generated and delivered.
• Information Correct but Unsatisfactory:
  If the report is correct but the information is not what you hoped for (e.g. the phone is locked or blacklisted), the service is considered delivered and is not refundable.
• Limitations of External Databases:
  Our service relies on data from third-party providers. Certain information may be missing or subject to update delays (e.g. "Find My iPhone" status). These limitations do not constitute grounds for a refund.

Step 1: Submitting the Request:
Submit a refund request through the contact page within 14 calendar days of the order date, including:

• The order ID and the email address used.
• A detailed reason for the request.
• Relevant evidence (screenshots, the report received, etc.) supporting the request.

Step 2: Reviewing the Request:
Our team will review the request and the documents provided. We may ask for additional information to properly assess the situation.

Step 3: Communicating the Decision:
You will receive an official response with our decision within 3-5 business days of receiving all the necessary information.

If your request is approved, you may choose one of the following options:

• Monetary Refund: The amount will be returned using the same payment method originally used. Processing may take 5-10 business days, depending on the issuing bank.
• Credits in Your Codat.pro Account: The amount may be converted into credits in your account, available immediately for use on future orders.

This policy does not affect your legal rights under applicable legislation, including those set out in Emergency Ordinance No. 34/2014 on consumer rights. If you are not satisfied with the solution offered, you have the right to contact the National Authority for Consumer Protection (ANPC).